​SHIPPING & RETURNS

SHIPPING

​

I carefully prepare and package each piece of jewellery before posting it.

​

Orders are normally dispatched within 3–5 working days. Bespoke or made-to-order jewellery may take longer, but I will agree the expected timescale with you before beginning your order.

​

UK orders are sent by Royal Mail Tracked 24. You will receive tracking information once your order has been dispatched.

​

UK delivery is free on orders over £75. Any applicable delivery charge will be shown at checkout before payment.

​

Please check that your delivery address is correct when placing your order. If you notice a mistake, contact me as soon as possible.

​

DELIVERY PROBLEMS

​

If your order arrives damaged, or has not arrived within the expected time, please contact me so I can help.

​

Please keep the jewellery and all its packaging if it has arrived damaged. Photographs may be requested so that I can investigate the problem and arrange an appropriate refund or replacement.

​

RETURNS AND CANCELLATIONS

​

I hope you will be delighted with your jewellery. However, if you change your mind about an online purchase, please contact me within 14 days of receiving your order.

​

After letting me know that you wish to cancel, you then have a further 14 days to return the jewellery.

​

Unless the item is faulty, damaged or not as described, you are responsible for the cost of returning it. I strongly recommend using a tracked postal service, as the jewellery remains your responsibility until it reaches me.

​

Please return the jewellery unworn, undamaged and in its original packaging. You may handle and try on an item as you would in a shop, but I may reduce the refund if it has been worn, damaged or handled more than necessary.

​

Please contact me before sending anything back so that I can provide the correct return address and instructions.

​

REFUNDS

​

Once I receive the returned jewellery, I will process your refund within 14 days.

​

Your refund will include the price paid for the jewellery and the cost of standard delivery, where a delivery charge was originally paid. If you selected a more expensive delivery service, only the equivalent standard delivery cost will be refunded.

​

The refund will normally be made using your original payment method.

​

EARRINGS

​

For hygiene reasons, earrings supplied in sealed packaging cannot be returned once the seal has been opened, unless they are faulty, damaged or not as described.

​

BESPOKE AND PERSONALISED JEWELLERY

​

Jewellery made specifically to your requirements, including personalised or custom-made designs, cannot normally be returned simply because you have changed your mind.

 

This does not affect your rights if the jewellery is faulty, damaged or not as described.

​

FAULTY OR INCORRECT ITEMS

​

If your jewellery is faulty, damaged or not as described, please contact me as soon as possible. I will work with you to arrange a repair, replacement or refund, as appropriate.

 

Your statutory rights are not affected by this policy.

​

CONTACT

​

If you have any questions about delivery or returns, please contact me through the website before returning an item.

​

Teresa

​

The Spirit of You – Jewellery with Soul